Global Business Services (GBS) Incentive: Trade and Industry

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Global Business Services (GBS) Incentive launched by the Minister of Trade and Industry, Dr Rob Davies    at SA House in London, United Kingdom. The Business Process Services (BPS) industry offers South Africa the largest job creation potential across all service sectors. According to Minister Davies, the Business Process Services incentive that he launched four years ago in London was successful in creating jobs in the BPS Sector, stimulating economic growth and it was instrumental in enhancing cost competitiveness which was crucial to the South African business case for BPS investments. However, due to the tapering nature of the incentive and inflation, South Africa started losing its cost competitiveness in relation to its competitors.


The 2014 BPS incentive programme that was launched in London had the objective of attracting investment and creating employment opportunities amongst the youth in South Africa. The programme achieved its objectives and resulted in the creation of an additional 20,000 direct jobs in the sector with an average growth rate of twenty-two percent (22%) per annum during the period 2014-2018. Through a global benchmark study and investor engagements, the dti has been able to present a revised Global Business Services incentive. Minister Davies stated that the highlights of the revised are a 3 tier incentive program and a reduction in the minimum criteria of jobs.


The key components of the GBS incentive include a 3 tier incentive program which includes a non-complex job, medium complexity job and high complexity job, with an increase in value across all 3 tiers. A further change includes a reduction in the minimum criteria of 50 jobs across all levels of work to a minimum of 30 jobs for medium to high complexity jobs. To ensure that South Africa delivers the best quality services at the right price, the eligibility criteria was amended to include a minimum salary threshold of R60, 000 per annum for entry level agent roles.


Although South Africa offers significant cost arbitrage in comparison to their source markets such as UK, US and Australia, without the incentives or with a decreasing incentive value South Africa may not be able to leverage off the investment opportunities which this sector presents. Therefore, a decision was taken to review the existing incentives, as a key enabler in support of South Africa’s Value Proposition. The success of the BPS sector is the strong public – private partnership between Government, industry, stakeholders and investors. The recent Job Summit highlighted the importance of this sector and the hosting of the Global Sourcing Association (GSA) Summit and Awards in South Africa, provides confidence in our ability to deliver a quality product.


The dti has partnered with industry to develop a compelling value proposition to investors which will support government’s objectives of job creation within South Africa, primarily for youth and increase export revenue. BPeSA, the Industry body representing the Global Business Services Sector in South Africa, welcomed the revised incentive package which will ensure that South Africa remains highly competitive as an offshore delivery location for GBS in an increasingly more competitive global market impacted by the digital economy and the journey into Industry 4.0.


They are confident that the value proposition underpinned by these well-tailored incentives will offer real value to investors for years to come. Governments continued support for this sector is applauded and hopefully sends a clear message to investors in the UK and elsewhere that South Africa is very serious about your business and will continue to put great effort and resource into attracting and retaining your investment in SA. South Africa’s Value Proposition for global business services is underpinned by good quality English-speaking talent, significant cost savings, a strong foundation in contact Centre and niche services, evolving capabilities for next-gen services for digital contact centers and world class infrastructure.


At DTC we understand the complexities of the various funding agencies and the unique application criteria for each. We have assisted thousands of entrepreneurs through the application process to access funding for businesses, and we can assist you with the same. for more information on funding through the Global Business Services Incentive.